GetWealthStack VIP Management Concierge
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Service Level Objectives & Scope of Use

Please read this section carefully before subscribing. It explains what the VIP Management Concierge includes — and, just as importantly, what it does not include.

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In short: VIP Management Concierge means that GetWealthStack actively helps manage, maintain and improve the technical side of your funnel. It does not mean unlimited development, unlimited revisions, complete website management or a guarantee that your business will generate revenue.

1. What You Are Subscribing To

The VIP Management Concierge is an ongoing service designed to help keep your funnel and its supporting systems functional, maintained and continuously improved.

The service combines technical management, troubleshooting, monitoring and reasonable small improvements within the existing structure of your funnel.

2. What Is Included

  • Monitoring and maintenance of your existing funnel environment.
  • Identification and troubleshooting of technical issues.
  • Checking forms, links, pages, automations and basic integrations.
  • Minor corrections and adjustments to existing funnel pages.
  • Small conversion-focused improvements where appropriate.
  • Minor changes to existing funnel elements, copy or layout.
  • Technical guidance regarding your funnel and its supporting systems.
  • Reasonable assistance with issues affecting the normal operation of your funnel.

3. Small Improvements vs. Major Development

The purpose of this service is to manage and improve your existing funnel — not to continuously rebuild it.

✓ Included: Small Improvements

Examples include adjusting existing sections, changing buttons, correcting copy, improving layout, fixing small UX issues, updating links, adjusting forms or making other reasonable modifications to an existing page or funnel.

✕ Not Included: Major Development

Complete website rebuilds, major redesigns, new funnels, extensive page creation, custom software development, large automation projects or substantial structural changes are outside the normal monthly scope.

4. Major Projects & Additional Work

If a requested change falls substantially outside the normal scope of the VIP Management Concierge, we will let you know before beginning the additional work.

Larger projects can be handled separately through a custom project, one-time fee or separate quotation.

This may include a complete funnel rebuild, extensive redesign, creation of multiple new pages, complex integrations, large-scale automation work, custom coding or other substantial development.

5. Tech Rescue Is Included — Within Reason

Your VIP Management Concierge also provides access to GetWealthStack Tech Rescue for technical problems affecting your funnel.

Tech Rescue means that when something goes wrong, we can investigate the issue and work toward restoring normal functionality.

🚨 Tech Rescue ≠ Unlimited Development

A technical emergency does not automatically turn into an unlimited development request. If resolving an issue requires substantial rebuilding, third-party development, extensive custom coding or a major restructuring of your funnel, the work may fall outside the included scope and may require a separate quotation.

6. Response Priorities

Issues are prioritized according to their impact on the operation of your funnel. Response times are targets and do not constitute a guarantee that an issue will be resolved within the same period.

Priority
Example
Target Response
🔴 Critical
Funnel completely unavailable or a critical function such as checkout is not working.
Within 1 business day
🟠 High
Important functionality is impaired but the funnel remains partially operational.
Within 2 business days
🟡 Normal
General technical issue, adjustment or improvement request.
Within 3 business days

7. No Revenue or Conversion Guarantee

⚠️ Important: We Manage the System — Not Your Business Results

GetWealthStack does not guarantee revenue, profit, leads, sales, conversion rates, advertising performance, customer acquisition, return on investment or any other specific business result. Funnel performance depends on many factors outside our control, including your offer, pricing, market, traffic, audience, advertising, sales process, content, competition and customer behavior.

Our responsibility is to help keep the technical infrastructure functioning correctly and to identify and implement reasonable improvements within the agreed scope.

8. Traffic & Marketing Are Not Included

VIP Management Concierge does not automatically include paid advertising management, social media management, content creation, SEO campaigns, outbound prospecting, sales calls or other forms of traffic generation.

These services may be discussed separately where available.

9. Third-Party Services

Your funnel may depend on third-party platforms and services such as Systeme.io, payment processors, domain providers, email services, analytics platforms, APIs and external integrations.

We can assist with issues involving these systems where reasonably possible, but we cannot guarantee the availability, performance, security or functionality of services operated by third parties.

10. Client Responsibilities

  • Provide the required access, information and permissions.
  • Maintain active subscriptions to required third-party services.
  • Provide accurate information and instructions.
  • Approve changes where approval is required.
  • Maintain ownership and responsibility for your business, offers, products, customers and legal obligations.

11. No Responsibility for Business Decisions

GetWealthStack provides technical and operational assistance. Decisions regarding your pricing, products, claims, advertising, business model, legal compliance, financial decisions and marketing strategy remain your responsibility.

Suggestions or recommendations provided by GetWealthStack do not constitute a guarantee of business success.

By subscribing to VIP Management Concierge, you confirm that you have read and understood this Service Level Objectives & Scope of Use document and agree to use the service within the scope described above.

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