Here When You Need Us

Technical Help,
When You Need It.

Questions about the software? Need help understanding a feature? Something not working as expected? We're here to help you find your way forward. Submit a support ticket and our team will get back to you as soon as reasonably possible.

Support for our customers, without the guesswork.
A Helping Hand

What Can We Help You With?

You don't have to figure everything out on your own. Whether you're learning the platform or using one of our concierge services, we'll help you identify the right next step.

Software Questions & Technical Support

All GetWealthStack customers can contact our help desk with questions about the software and its features. If you're unsure where to find something or need guidance on how a feature works, simply submit a ticket.

For example, we can help you with questions about:

  • Funnel and website builder features
  • Email campaigns and automations
  • Contacts, CRM and audience management
  • Courses, communities and webinars
  • Calendars, integrations and other platform features
Available to all customers. You don't need a concierge subscription to submit a general software support ticket.

Funnel Help for Concierge Clients

Have Tech Concierge or Funnel Management Concierge? You can also contact us about the funnels covered by your service, including technical questions and issues that need our attention.

Depending on your service and its agreed scope, this may include:

  • Reporting a suspected technical issue or error
  • Questions about a funnel we've built or manage for you
  • Help identifying problems with pages or funnel steps
  • Guidance on the next troubleshooting step
  • Assistance with issues covered by your service agreement
Have a funnel issue? Tell us which page or step is affected and what you expected to happen. We'll review your request according to your service scope.
Our Approach to Support

We Want You to Feel Supported.

Our goal is to make getting help straightforward. When you contact us, we'll review your question, help clarify the issue and point you toward the most appropriate solution. If we need more information, we'll let you know.

1. We're Listening Tell us what's happening. No need to have all the technical answers before contacting us.
2. We'll Review It We'll assess your request and determine the most appropriate way to help.
3. We'll Follow Up We'll respond as soon as reasonably possible and let you know if we need additional details.
Get the Best Help Faster

How to Submit a Support Ticket

A little context goes a long way. These simple steps help us understand your issue and avoid unnecessary back-and-forth.

1

Describe the Issue

Explain what you're trying to do, what happened instead, and whether the issue happens consistently or only sometimes.

2

Share Useful Details

If relevant, include the page URL, funnel step, feature name, the exact error message and a screenshot. Please never include your password or other sensitive login credentials.

3

Submit Your Ticket

Send your request through our help desk. Keep an eye on your email for our reply or a request for more information.

A quick note about response times: We aim to respond as soon as reasonably possible. Response times may vary depending on the complexity of your question, the volume of incoming tickets and your applicable service agreement. Unless a specific response time is included in your plan or agreement, a particular response or resolution time is not guaranteed.

Need a Hand?
We're Here to Help.

Whether you have a general software question or need to report an issue covered by your concierge service, the first step is simple. Visit our help desk and submit a support ticket.

Submit a Support Ticket
Please include as much relevant detail as possible so we can better understand your request.